DELIVERY POLICY


 DELIVER RATES & DEFINED AREAS
  • Within Batroun Areas only include: Batroun, Kfaraabida, Basbina.
    • all benefit from Same Day Delivery with a capacity to deliver your goods the soonest within 30 minutes to 24 hours the latest for these areas. 
    • Free Delivery service within these areas.
  • Neighboring areas including: Thoum, Selaata, Ebrine, Hamat, Bejdarfel, Ijdabra, Wej el Hajar, Eddeh & El Heri 
    • Benefit from same day delivery 
    • Free of charge for orders above 30$
  • Beyond Batroun Areas delivery service available across all Lebanon. 
    • 1 to 4 working days Delivery time
    • Orders above 49$ Benefit from Free delivery service. 

SAME DAY DELIVERY IN BATROUN AREAS

For customers located within Batroun areas, we offer same-day delivery for all orders placed before our specified cutoff time. (9AM Till 7PM)

Your order will be delivered to your doorstep on the same day.

EXPRESS DELIVERY WITHIN DEFINED AREAS IN BATROUN

We also provide express delivery within specific areas in Batroun. If your location falls within these designated areas, your order will be delivered promptly, usually within a few hours of placing the order. Please check with our customer service team or refer to our website for the list of eligible areas.

DELIVERY TIME FOR AREAS OUTSIDE BATROUN

For customers residing outside Batroun, we strive to deliver your order within 1-4 business days. The exact delivery time will depend on your location and the efficiency of our delivery partners. Please note that unforeseen circumstances such as weather conditions or transportation disruptions may affect the delivery timeline. Rest assured, we will make every effort to deliver your order as promptly as possible.

 

CUSTOMER UNAVAILIBILITY AT THE TIME OF DELIVERY

In the event that the customer is not available at the time of delivery: The delivery charge still holds, on condition that our delivery service had previously contacted the customer and scheduled the delivery at the requested time. 

 

SECOND DELIVERY ATTEMPT

If the customer is not available for the first scheduled delivery and our delivery service has made prior contact and rescheduled the delivery, we will make a second attempt to deliver the item. This second attempt will be free of charge, provided that it is not a frequent occurrence. We value your satisfaction and will make reasonable efforts to ensure successful delivery.

ADDITIONAL DELIVERY ATTEMPTS

In the event of repeated unsuccessful delivery attempts due to customer unavailability or failure to reschedule, additional delivery attempts will incur an additional charge. We kindly request your cooperation in promptly arranging the delivery to avoid any inconvenience or extra charges.

We strive to provide a seamless and efficient delivery experience for all our customers. If you have any further questions or require clarifications regarding our delivery policy, please do not hesitate to contact our customer service team.